Tell me more about this New mobile app - when do I start using it?

We are installing new payment terminals that require a new mobile app to access your VIP Subscription (download in links above). When you see that these have been installed, that's your GO to start using the new app. We recommend downloading and creating an account early so you can be ready to make the switch. All sites will have the new kiosks installed by 5/13/26. Check out the announcement bar for specific updates. Here is a short tutorial on how to use the mobile app: https://youtu.be/S6ghPCSWUec

Where do I download the new app - what is it called?

You can find links to download the new app by navigating to the footer of this page. The name of the new app is Xtreme Clean Auto Wash New

Do I use the same login information from my old app for the new app?

No, you will need to create a whole new account on the new app - but feel free to use your same email address and password.

How do I redeem washes from my subscription at the wash?

Once you arrive at the wash, select VIP Subscription from the home screen on your app. A QR code will appear and remain on the screen for 30 seconds. On the kiosk screen, select the green button that says Scan/Enter Code and scan code at the barcode reader to redeem your wash.

If the QR code disappears before you reach the payment kiosk, simply tap Generate Club Token to create a new one. Please note that no extra washes will be lost - your membership only deducts a wash when a code is successfully scanned at the kiosk.

Will generating multiple QR codes deduct more than one wash from my subscription?

No. If the QR code disappears before you reach the payment kiosk, simply tap “Generate Club Token” to create a new one. No extra washes will be lost - your membership only deducts a wash when a code is successfully scanned at the kiosk and the wash is loaded on the machine.

Can I share my Mobile app subscription?

Your VIP Subscription is intended for one user on one device and cannot be shared with other users.

I do not see the "Totally Touchless VIP" option on the app

This is because the Touchless VIP Club is totally touchless. You can add the hub scrub and tire shine at the kiosk at no additional cost.

I had loyalty points on the old app, will these be lost when I switch to the new app?

Loyalty points won’t transfer between apps, which is why we’re offering all current customers a full month of washes for just $1. If you don’t want to continue with the VIP Club, you can cancel after your first month and won’t be charged again.

I had washes remaining on my VIP Subscription on the old app, will those be lost when I switch to the new app?

Washes from your current VIP subscription won’t transfer to the new app. To make the switch easy, we’re offering all current members a full month of washes for just $1 - your 30-day cycle will restart with a fresh set of washes.

What if I forgot my password?

No problem! You can reset this at any time. Simply go to your login page on the app and select FORGOT PASSWORD?- from there, you will enter your email address and be sent a link to reset your password. Watch your spam or junk folders, as the email may end up there.

How do I cancel my subscription?

You can cancel your subscription anytime and restart whenever you’d like. Go to Menu > Wash Clubs, then select Cancel Plan. After canceling, you’ll still have access to any remaining washes until the end of your billing cycle, and you won’t be charged again.

If I cancel my subscription, can I still use my remaining washes?

Yes! You'll have until the end of your billing cycle to use any remaining washes, canceling just ensures that you won't be billed in the future.

Do Unused washes roll over to the next month?

No. Each time your subscription renews, your monthly washes will start over.

I do not see the "Totally Touchless" wash option on the app, do you still offer this option?

Yes, we sure do! Just select the Touchless option in the app -this is a completely touchless wash. When you arrive at the kiosk, you’ll have the option to add the hub scrub and tire shine if you’d like.

What is AirPAY?

AirPAY works just like swiping a credit card—only more secure. Simply choose your wash at the kiosk, then open your app and select AirPAY from the home screen. A QR code will appear in your app for you to scan at the kiosk, and the payment will be processed using the card saved in your app.

What are the Loyalty Points for?

Loyalty points are accumulated for every wash you purchase - every penny = 1 point. Once you've gained 7,500 points, you are issued an XtremePro Touchless wash. This will automatically go into your Wallet in the app and you will have 30 days to redeem it.

Does Xtreme Clean Auto wash offer Fleet Accounts?

Xtreme Clean Auto Wash can take care of your Fleet Service requests and has flexible options that can be customized to your business.

Please fill our our Fleet Account Application for more information regarding our Fleet Programs.

To add another vehicle to your Fleet, please fill out Additional Vehicle Form