IMPORTANT INFORMATION REGARDING YOUR MOBILE APP SUBSCRIPTION
If you are experiencing an issue with your mobile app either not displaying your subscription, your code not loading a wash at the wash site, or any other issue pertaining to your wash subscription, we apologize for this inconvenience. This is not an issue with the app itself. We discovered that with a recent update to our system, it is not allowing certain wash packages to communicate with our in-bay washes. If you are seeing inaccurate information or no information regarding your subscription, this is our attempt to eliminate the possibility of you losing a wash code onsite.
Our team is working diligently to make this right, but for the time being, please reach out to our customer service team, where someone will be sure to take care of you within a few hours.
If you’d like, go ahead and purchase a wash and we will reverse the charge to your card.
We have sent out an in-app message to all of our users and will send an updated message once the issue has been resolved.
Thank you for your understanding, and for being the best part of Xtreme Clean!